Accessibility Statement

We provide bilingual professional services to individuals and businesses in South Florida and beyond. Accessibility is an important part of that mission: many of our clients prefer to read in English or Spanish, use mobile devices, or rely on assistive technology to navigate the web.

We design and maintain this website with accessibility in mind so that more people can find service information, understand how to work with us, and reach our team without unnecessary obstacles.

This statement is informational. It is not a third-party audit report and does not represent a legal certification of compliance with the Americans with Disabilities Act (ADA), Section 508, or the Web Content Accessibility Guidelines (WCAG).

When we plan content, layout, and interactions for this site, we aim to follow widely recognized accessibility principles, including guidance from the W3C Web Accessibility Initiative and WCAG 2.2, as practical reference points—not as a guarantee of full conformance at every moment.

Our general goals include:

• clear, readable text and consistent page structure;
• navigation that works with a keyboard as well as a mouse or touch screen;
• responsive layouts that adapt to different screen sizes and zoom levels;
• semantic HTML that helps browsers and assistive technologies interpret content;
• meaningful labels and instructions on forms used to contact us or request appointments;
• English and Spanish versions of core pages so visitors can choose the language that works best for them.

We know that accessibility is not achieved once and finished; it depends on content updates, new features, and the tools visitors use. We apply these principles as we build and revise the site.

The following features are incorporated into this website where they apply to our design and content. Not every feature may be present on every page, and third-party content may differ.

• Logical heading hierarchy on primary pages to support screen-reader navigation.
• Descriptive link text and button labels on main navigation and calls to action.
• Keyboard-accessible menus, links, form fields, and controls with visible focus indicators on interactive elements.
• Responsive design so content reflows on phones, tablets, and desktop displays.
• Text that can be enlarged using browser or system settings without breaking essential layout on key pages.
• Alternative text for meaningful images on primary site templates where alt text is provided.
• Color combinations chosen with readability in mind as part of our design system.
• Form fields associated with labels and error messages on contact and appointment flows.
• A language selector to switch between English and Spanish on major site sections.
• A control to return to the top of long pages after scrolling.

If you notice a page where these features are missing or not working well, please tell us using the contact information below.

Accessibility is an ongoing process. We review pages when we add services, update legal information, or change site functionality, and we address barriers when we become aware of them.

Web standards, browsers, and assistive technologies evolve. We use reasonable efforts to keep pace through design updates, content reviews, and fixes reported by visitors.

We do not claim that every page meets every technical success criterion at all times. When we identify issues, we prioritize improvements that help the most users access essential information and complete important tasks such as contacting us or scheduling an appointment.

Some parts of our online presence link to or embed content we do not fully control—for example external brand stores, social platforms, payment processors, or mapping services. Those providers maintain their own accessibility practices.

We encourage accessible design from our vendors and choose mainstream tools when feasible, but we cannot guarantee the accessibility of third-party websites, widgets, or documents you open from our links.

Client-supplied PDFs, scans, or attachments exchanged during a professional engagement are outside the scope of this website statement.

Your feedback helps us improve. If you have trouble using any part of this website, if content is hard to read or navigate, or if you need information in a different format, please contact us.

When you reach out, it helps if you include the page address (URL), a brief description of the difficulty, the device and browser or assistive technology you use if you know them, and how you would like us to follow up.

We will make reasonable efforts to respond within a practical timeframe and to work with you on an accessible alternative—for example assisting by phone or email to accomplish the same task you attempted online.

We welcome suggestions even when we cannot implement every request immediately. Reporting an issue does not create a legal claim, but it does help us prioritize fixes.

Accessibility questions, feedback, or requests for assistance may be directed to NOVAPRO MULTI-SERVICES LLC:

• Email: contact@novaproms.com
• Telephone: +1 (305) 332-9661
• Mailing address: 2579 SW 81st Ter., Unit 2587, Miramar, FL 33025, United States
• Business hours (Eastern Time): 9:00 AM – 6:00 PM, Monday through Friday, except holidays observed by our office.