Frequently Asked Questions
Answers to common questions about our services, scope, and how to get started. Information may be updated as services evolve.
Yes. We offer bilingual assistance for many of our services so clients can communicate in English or Spanish during consultations and administrative support.
We prepare individual and business tax returns based on complete and accurate information and documentation supplied by the client. We do not guarantee refunds, credits, or IRS outcomes.
An Individual Taxpayer Identification Number (ITIN) is a tax processing number issued by the IRS for individuals who need to file U.S. tax returns or meet tax-related requirements but are not eligible for a Social Security number. The IRS makes all issuance decisions.
An IRS-authorized Certifying Acceptance Agent (CAA) may assist with certain ITIN application procedures within the scope of current IRS authorization. Services depend on authorization status, applicant circumstances, and IRS requirements.
Yes. We provide bookkeeping and financial record organization based on client-supplied information. Tax return preparation and electronic filing are separate services through authorized preparers with valid PTINs and our authorized IRS e-file provider account. We do not perform audits, attest engagements, or issue audited or certified financial statements within bookkeeping engagements.
No. Novapro Multi-Services LLC is not a law firm and does not provide legal advice or legal representation.
No. We do not provide immigration legal advice, eligibility determinations, or representation before immigration agencies or courts. Immigration form preparation, when offered, is limited to clerical assistance based on client instructions.
Document preparation may include typing client-supplied information into forms, formatting, scanning, copying, organizing supporting documents, and assembling packages. It does not include selecting legal strategies or determining legal rights.
Yes. Before applicable services begin, clients receive a written service agreement and disclosures that describe the selected service, fees, responsibilities, and limitations.
We offer Florida notary public services as permitted by law. Notarization verifies designated acts such as identity or signature acknowledgment and does not constitute legal advice.
We provide English–Spanish translation and interpretation to facilitate communication. Acceptance of interpreters or translated documents is determined by the requesting agency or organization.
Use our appointment request form or contact our office by phone or email. Please do not submit sensitive personal information through general inquiry forms.